Terms & Conditions

Vogue London Ltd provides this site as a useful resource for diamond shopping, and a retail location for certified loose diamonds and fine jewellery. These are the terms of use for our website for orders shipping to addresses in the United Kingdom, Austria, Bulgaria, the Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Please read these terms and conditions (“Terms and Conditions”) carefully. By using this website, you agree to be bound by the Terms and Conditions described below. If you do not agree to all of these terms, please do not use this website or make any purchase from it.

These Terms and Conditions govern your use of, and any purchase from, the Vogue London website, and constitute an agreement between you and Vogue London. Vogue London Ltd reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, you must stop using this site.

Product Availability and Pricing

You may choose to view pricing and complete your order in any one of the following currencies: British pound, Euro, Bulgarian lev, Czech koruna, Danish krone, Hungarian forint, Norwegian krone, Polish zloty, Romanian leu, Swedish krona, or Swiss franc.

If you’re interested in a piece of jewellery that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item can go out of stock before we’re able to post notification to the site. If this happens, we will notify you personally so we can help you find another item.

Infrequently, data, including prices, may be inaccurately displayed on our site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honour inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been dispatched you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologies for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our Diamond and Jewellery Consultants at info@hatton-garden-jewellery.co.uk or dial 02036020938.

Sales and Price Reductions

At Vogue London, we always offer the best value by providing the lowest possible price. We do not negotiate prices on our products and all of our prices are final.

International Shipments

Purchases made through our European Web sites may be shipped to addresses in the United Kingdom, Austria, Bulgaria, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Value Added Tax (VAT)

Value added tax (VAT) will be applied for all orders placed on the UK website where applicable. The VAT amount is calculated based on the shipping destination of your order. Please note that this charge will appear in the shopping basket after you have entered a shipping destination. For the rates that will be applied, please see the VAT glossary.

The UK VAT Retail Export Scheme allows the VAT amount to be reimbursed to customers when they purchase goods in the EU and then export them outside the EU. However, orders from Vogue London Ltd are ineligible for the VAT Retail Export Scheme because Vogue London Ltd is an internet-based mail-order company and is ineligible to participate.

Payment Methods

For your convenience, we offer the following payment methods:

  • Credit cards: Use your Visa, MasterCard, or American Express credit card.
  • Bank wire: Arrange payment through your bank and receive a 1.5% discount.

We do not sell or accept gift certificates on our UK Website.

Delivery Insurance

All shipments are fully insured. That means that your order is always shipped risk-free.

For added security, a signature may be required upon delivery of your Vogue London orders. Please make arrangements for someone to be available at the shipping destination to sign for receipt.

Alternate Shipping Addresses

If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.

Diamond Certificates

When you order a loose diamond or custom-built jewellery, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of two highly-respected diamond laboratories – making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond.

If you do not include both the diamond grading report and appraisal with your return, you will be charged a replacement fee.

Order Cancellation & Return Policy

Vogue London offers customers 30 days from the day their order is dispatched to cancel or return their order. If you wish to cancel or return your purchase, simply call a diamond and jewellery consultant at 02036020938 for a return authorization code and instructions. Read more about our 30-Day-Return-Policy

Note that once your item has shipped, your order cancellation will take effect after a) it is returned to Vogue London, and b) our Quality Assurance analyses your diamond and verifies that it is in its original condition.

Comparison Purchasing

To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several of the same item, keeping the one you like best, and then returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a diamond, please call one of our expert Diamond and jewellery Consultants at 02036020938 and we would be happy to help you make your choice.

Information on Our Website

At Vogue London, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.

Policy on Conflict Diamonds

At Vogue London, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict.

Privacy Policy

Please refer to our Privacy Policy for information on how Vogue London collects, uses, and discloses personally identifiable information from its customers.

Legal Notices

Under no circumstances shall Vogue London be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact one of our Diamond and Jewellery Consultants at info@hatton-garden-jewellery.co.uk or dial 02036020938.

Applicable Law and Venue

These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of Washington, USA applicable to agreements made and to be entirely performed within the State of Washington, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state and federal courts located in King County, Washington and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.

Third Party Content

Vogue London may provide links to web pages and content of third parties (“Third Party Content”) as a service to those interested in this information. Vogue London does not monitor or have any control over any Third Party Content or third party Websites. Vogue London does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. Vogue London does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.

Submissions

You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, Vogue London, or our products or services that are provided by you to Vogue London are non-confidential and shall become the sole property of Vogue London. Vogue London will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant Vogue London and its affiliates and sublicenses the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.

Terms and Conditions updated on 19th May 2018